The Baby Cubby offers a 30-day replacement warranty. After the initial 30 days the manufacturer warranty will activate and be responsible for replacing any malfunctioning items. We are happy to initiate any warranty requests for a customer to the vendor, however the vendors typically like to finish the warranty process directly with the customer.
What we need to start a warranty process:
- Description of what is wrong.
- Images or a short video demo (if images won’t show what is wrong).
- Close up images are preferred if the defect is small.
- We can provide proof of purchase.