As a valued customer, we want you to know that we care and promise to ensure a positive retail experience. At BabyCubby.com we are committed to providing superior products and service to our customers. As such, we accept returns of unopened, unused, non-final sale products within 60 days of purchase for a full refund. Items that are opened and have been used may require a restocking fee, which will be subtracted from your refund.
What to Do if Your Package is Damaged When You Receive It:
1. Immediately open and inspect your order to make sure that it is in good condition. If your order is received broken you must notify us within 14 days of receiving your order to be reimbursed.
2. If your products are broken call us immediately at 801-660-1173.
3. Write down details and condition of the package, such as the following items:
-Condition and appearance of the shipping box
-Description about how the order was wrapped in padding or bubble wrap.
-Where and how the product was broken
*Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 2-3 weeks for processing.
How do returns work as part of your Love Your Stroller Guarantee?
A. You can find all of that information on our Love Your Stroller policy page HERE.
What items are final sale?
A. Final sale items include, but are not limited to: car seats, DockATots, breast pumps, teething necklaces, blessing dresses, display and clearance items.
What if I have a problem with a product that is technically “final sale”?
A. If you receive your order and it is damaged or defects occur that are covered under the product’s warranty, your purchase will be refunded or replaced according to the appropriate manufacturer warranty. If you recognize a problem with a product, contact our customer service representatives straightaway via email at email@example.com or give us a call at 801-660-1173. We will help you work with the manufacturer and do our best to make sure the problem is remedied as quickly as possible.
Why is my item final sale?
A. Car seats are final sale once they have been taken out of their original packaging due to safety concerns. Unfortunately, we have no way of verifying whether or not the safety of the car seat has been compromised once it has been opened and/or used. Therefore, we are unable to return or resell car seats.
A. Items like teethers, breast pumps, Dockatots, and similar items are final sale for hygienic concerns. If you have any questions about whether your items are final sale or not, please contact our customers service team at firstname.lastname@example.org.
Do I have to pay for return shipping?
A. Customers are responsible for paying return shipping unless the product is broken in transit. For what to do if your product is broken in transit, please refer to “What to Do if Your Package is Damaged” near the top of this page.
What needs to be included in order for me to receive a full refund?
A. In order to receive a full refund, all components of a product must be included. All returns require proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number or in packaging other than original packaging are not guaranteed to be processed, will incur a larger restocking fee, and may be refused. To obtain an RMA number, please contact our Customer Service (801) 660-1173.
Why do you charge a restocking fee on some returns?
A. If an item has been opened or used, or you prefer a different color, size, etc., a 15% restocking fee may be charged. This is to cover the costs associated with processing the returns of non-defective merchandise. Once a product has been opened or used, we can no longer sell it as “brand new.” Restocking fees on certain returns allow us to continue to provide products at competitive prices. We inspect each returned item and, in rare instances, may determine that the item can no longer be used or sold and not be able to refund you.
What if I send in a return without an authorization code?
A. Without an authorization code we cannot link your returned item to your order, which will result in us being unable to refund you. That is why it is so important that you call us prior to shipping anything you are trying to return.
What if I need to return an item outside of the 60 day period?
A. Items returned outside of the 60 day period are no longer eligible for full refunds in the form of the original payment method. However, as long as they are unopened and in new, unused condition they may be eligible for an in-store credit refund. These will be handled on a case-by-case basis.
Will I receive my refund in the form of in-store credit or in the form my original payment was made?
A. If a product is returned within 60 days from the purchase date, refunds will be issued to the original purchaser in accordance with the original method of payment. If it is beyond 60 days, store credit may be offered on a case-by-case basis. Please see “What if I need to return an item outside of the 60 day period?” for more information.