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Returns and Exchanges

Returns and Exchanges

At The Baby Cubby, we are committed to providing superior products and service to our customers. We accept returns of unopened and unused products within 45 days of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase. If you receive your order and it is damaged, or defects occur during use of the product that are covered under the product’s warranty, your purchase will be replaced according to the manufacturer’s warranty. Our Love Your Stroller Guarantee allows strollers to be returned for in-store credit only. 

*Due to safety concerns, there are a few products that cannot be returned once purchased.  See examples of non-returnable items below.

To start a return, you can contact us at hello@babycubby.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is the buyer's responsibility unless it has been stated otherwise by a customer service representative. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@babycubby.com.


NON-RETURNABLE PRODUCTS

Unfortunately, due to safety and health concerns we are unable to accept returns for the products below.  We take child safety very seriously and our top priority is making sure the products we sell are safe for your children.  The products listed below are hard or impossible to verify if they have been used/tampered with after being returned which is why they are on a "non-returnable" list.

- Car Seats (as parents we wouldn't want to buy a carseat that someone else had purchased and then returned after a short time which is why we don't allow carseats to be returned)

- DockATot Loungers (both the grand and deluxe dock)

-Sanitary products: pacifiers, bottles/nipples, utensils, etc. 

We also do not accept returns on sale items or gift cards.

WHAT IF I RECEIVE MY PACKAGE BROKEN? 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If you receive your package and the items are broken or damaged, please notify us immediately so that we can file a claim with UPS or FedEx to get a shipping reimbursement. Customers will not be responsible to pay for products broken in transit. In order to make sure that broken products are taken care of quickly the following steps are recommended.

HOW DO I RETURN SOMETHING?

We are committed to providing superior products and service to our customers. If after you receive your order you decide you would like to return it, we will accept a return if it is unused and unopened. The customer will be responsible for paying return shipping. If you receive your order and it is damaged or defects occur that are covered under the product’s warranty your purchase will be refunded or replaced according to the appropriate manufacturer warranty.

HOW DO I EXCHANGE SOMETHING?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All returns require proof of purchase and must be clearly marked with a Return Merchandise Authorization (RMA) number. Products returned without an RMA number or in packaging other than original packaging are not guaranteed to be processed, will incur a larger restocking fee, and may be refused. To obtain an RMA number, please contact our Customer Service (888) 677-5583.

All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items. Any shipping charges will not be reimbursed. The Baby Cubby is not responsible for damage sustained in return transit to our facility, or any manufacturer facility; damaged products will incur a restocking fee based upon their condition. Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 2-5 days for processing.

STEPS TO REMEMBER

  1. If anything is wrong with your order, call us immediately at (888) 677-5583.
  2. Write down details and the condition of the package, such as condition and appearance of the shipping box (a picture works!) and where or how the product was broken.
  3. Refunds will only be issued to the original purchaser in accordance with the original method of payment. Please allow 2-3 weeks for processing.
  4. We accept returns of unopened and unused products within 45 days of purchase.