Rewards FAQs

1. Why can't I access my old rewards account?

Because our website got a new look, our rewards members
need to activate their rewards accounts and reset their password.


2. How do I activate my old account?

Click here for a step-by-step tutorial on
how to activate your old account.


3. What happened to my old store credit?

Your old store credit has turned into rewards points
to use towards your next purchase!


4. How can I earn rewards?

For every $1 you spend, you will get 5 rewards points. This is equivalent
to getting 5% back on every purchase. 

To learn more about earning rewards, click here.


5. How can I sign up for rewards?

Click here to follow along a step-by-step
tutorial on creating a rewards account.

Or click here to create an account.


6. I redeemed and used a coupon code higher
than my order total, what happened to the rest of my reward?

If you redeemed a coupon code higher than the checkout
total of your cart, and used it on your purchase, you will not
be able to get the remaining amount of that
coupon code back after your purchase. 

For example, if I redeemed a $50 off reward and
used it on my $30 purchase, that remaining $20 off
cannot be used on a future purchase and you will not
get those reward points back.

Didn't receive an email? Call or email our
Customer Service Team for help. 


To learn more about this, click here.


7. I pressed redeem reward and I lost some
of my points even though I didn't want to use that reward.

By clicking redeem reward, you are using your
rewards points to redeem that reward. This will automatically
deduct the number of rewards points that reward required.
You cannot undo this once redeemed.

Didn't receive an email? Call or email our
Customer Service Team for help.